Terms & Conditions

Definitions

Academic Term: Each academic term consists of 14 teaching weeks.
There are three terms per academic year:
• September – December
• January – April
• April – July

Academic Year: The academic year runs from September to July and consists of 42 teaching weeks.

Trial Lessons

Free trial lessons are offered as follows:
• 15 minutes for one-to-one instrument lessons
• Full session length for group classes

Trial lessons do not guarantee a permanent place at the school. Availability depends on timetable capacity and scheduling.

Failure to attend a booked trial lesson without prior notice will result in the withdrawal of the free trial offer. Any subsequent trial booking may be subject to a fee.

      1. Attendance and Cancellations

• Missed Lessons: Lessons missed by a student are forfeited unless at least 24 hours' notice is provided.

• Cancellation Policy: Students may cancel up to two lessons per academic term with a minimum of 24 hours’ notice.

• Makeup Lessons: Makeup lessons expire at the end of the academic year and are the student's responsibility.

• Same-Day Cancellations: Notice of cancellation on the same day is ineligible for makeup lessons. Students who fail to attend without notice will not be eligible for makeup lessons under any circumstances.

       2. Payment Policies

• Payment Requirements:
  All fees must be paid in advance or in accordance with an agreed payment plan. Late payments may result in suspension of lessons and/or recovery action to collect outstanding amounts. 

• Termly Payments:
  Termly fees must be paid in full before the term begins, or in two instalments: 50% prior to the start of term and the remaining 50% due the following month.
  Failure to make instalment payments by the agreed date may result in suspension of lessons until the outstanding balance is cleared.

• A discounted rate applies only where the full 14-week term is completed. The discounted fee reflects a commitment to the entire term.
  If a student withdraws before the end of the 14-week term for any reason, the discounted rate will no longer apply. Fees will be recalculated at the standard (non-discounted) rate for the number of lessons attended. Any outstanding balance will become immediately payable.
  Refunds, where applicable, will be calculated using the standard weekly rate and not the discounted termly rate.

• Refund Policy:
  No refunds are offered for group lessons. In certain circumstances, a lesson exchange may be offered at the discretion of management.

      3. Exceptional Circumstances

In the event of circumstances beyond the school’s control, including but not limited to government restrictions, lockdowns, extreme weather, flood, fire, or other emergencies, lessons will revert to online delivery wherever possible.

Where the school is able to provide lessons online, no refunds will be issued.

If the school is unable to provide lessons either in person or online, refunds or credits will be issued accordingly.

      4. Notice Requirements

• Discontinuation of Lessons: A minimum of two working weeks' notice is required for discontinuing or changing lessons. If notice is not provided, the fees for the registered time will remain payable.

• Refund Calculation:In the event of termly payment cancellation, refunds will be calculated based on the standard rate.
  Agreement Cancellation Notices: Notice of cancellation or absence must be given to a member of our counter staff only; notices delivered to your teacher are invalid. Notice periods commence from the date written notice is received by the school office.

       5. Additional Policies

• First Aid: Parents and guardians give permission for trained members of staff to administer appropriate first aid where required.

• Teacher Absences: In the event of a teacher's planned or unplanned absence, LSA may provide a substitute at its discretion. No refund or credit will be granted for teacher absence when a substitute is provided.
  6. Liability

• Participation in lessons, rehearsals, performances and school activities is at the student’s own risk. London School of Arts accepts no liability for personal injury unless caused by proven negligence.

• The school is not responsible for loss, theft or damage to personal belongings brought onto the premises.

• Parents and students are responsible for ensuring they are medically fit to participate in classes.

      7. Safeguarding and Conduct

London School of Arts places safeguarding and student welfare at the centre of its operations.

All members of staff are DBS-checked and hold appropriate safeguarding certification. The school operates under a designated Safeguarding Lead (DSL) who oversees all safeguarding matters in accordance with statutory guidance.

• Mobile phones and recording devices are strictly prohibited in changing rooms and toilet areas.

• Attendance is contingent upon adherence to behavioural standards. All students are expected to show respect towards staff and fellow students at all times.

• Bullying, discrimination, harassment, intimidation, verbal abuse, or disruptive behaviour will not be tolerated.

• Where behaviour compromises the safety, wellbeing, or learning environment of others, the school reserves the right to remove a student from class or terminate enrolment.

• If abusive behaviour persists after two warnings, the agreement may be terminated at the discretion of management.

• Refund requests in the event of termination will be assessed on a case-by-case basis.

      8. Data Protection

London School of Arts processes personal data in accordance with UK GDPR regulations.

Personal information is collected solely for administrative and educational purposes and is not sold or shared with third parties beyond what is necessary for the operation of the school.

Payment information is not stored. Card payments are processed in person at the school, and bank transfers are made directly to the school’s account.
       9. Media and Photography​​

• Occasionally, photographs or video recordings may be taken during concerts, recitals, rehearsals or events for promotional or marketing purposes.

• The school does not publish identifiable images of students without parental consent. Separate written consent is obtained where required.

• Parents may opt out of media use at any time by notifying the school in writing.

       10. Complaints and Grievances

• Reporting Issues: Any complaints or grievances should be directed to the school office first. Written complaints can be sent to info@londonschoolofarts.com.

• Safeguarding Policy: London School of Arts takes feedback and grievances seriously and follows a safeguarding policy, available on request.
  
                                                         Enrolment confirms acceptance of these Terms & Conditions.